CRM (Cockpit-Crew Management System)

“Crew Resource Management is the effective use of available resources (e.g. crewmembers, aircraft systems, and supporting facilities), to achieve safe and efficient operations” (JAR-OPS and ICAO).

What is Crew Resource Management?

CRM is used by flight crew (and others in a safety-critical role within aviation) to enhance the safety of every flight. It promotes using non-technical skills, like teamwork and decision-making to ensure sound situational awareness and problem-solving and promotes threat and error management.

What are Non-Technical Skills (NOTECHS)?

Non-technical skills refer to skills that are not concerned with the physical operation of the aircraft, but rather the management of it. Generally speaking, Notechs are split into four subsections:

• Decision Making

• Leadership & Management

• Crew Cooperation

• Situational Awareness

CRM encompasses a wide range of knowledge, skills, and attitudes including, communication, situational awareness, problem-solving, decision-making, and teamwork. CRM concerns the cognitive and interpersonal skills to manage flight within an organized system. Cognitive skills are the mental process used for gaining and maintaining situational awareness for solving problems and for making/taking decisions.

When is CRM used?

SHELL Concepts (by Frank. H.Hawkins)

ICAO Annex 6

CRM Generation

TEAM-WORK